With the understanding of how lost our customers feel when their systems breakdown, we have ingeniously apply Microsoft Operation Framework (MOF) and the ISO9002 Hospital Service Quality Standard into our services and support procedures. This gives us chance to be the best quality Service Provider.
Through the combination of world-class products and professional experts, We provides best-of-breed services. Our services are built around Microsoft Server Products and .Net Tool products such as Windows 2000 Server, SQL Server, Exchange Server, IIS, Internet Security and Acceleration Server (ISA), Visual Basic, Visual C++, Visual Interdev, Office XP, etc.
We divide our services into 6 categories as follows:
Support and Operations Services:
- Helpdesk Supports and Technical Support Service (Microsoft, Symantec, and Veritas Products)
- Problem Management and Consultation
- Data Recovery and Emergency Consultation
- System/Network/Directory Administration
- Capacity and Availability Management
- Storage Management and DR Consultation
- Monitoring and Control
- Service Level Management
- Capacity Management
- Availability Management
- Service Continuity Management
- Enterprise privacy and security policy consulting.
- Viral Defense and Cleaning Service
- Security Administration Service
- Vulnerability Assessment Service
- Basic Training
- Intermediate Training
- Advance Training
And a special service:
- UPS Battery Replacement